![]() A healthy writer will have a state of "stable." A VSS writer can only be used by one application at a time, so if you see a writer listed as waiting for completion, that indicates another application is currently using that writer. The above command will list out all the writers on the protected system. Open a Windows CMD prompt as an administrator on the protected machine.To check the status of VSS writers before starting a new backup: Many factors affect VSS functionality, including: Microsoft VSS is an essential component in successful Windows backups. Getting started with the Datto Linux Agent.Getting started with the Datto Windows Agent.Here are some of the more commonly referenced articles: You can search our Knowledge Base for "getting started" for a complete list. You should check and verify that your system meets these requirements. If the steps in a Knowledge Base article do not resolve your issue, verify the health of the protected system.ĭatto publishes "Getting Started" articles that include minimum system and networking requirements for each of our products.When a server has VSS errors, a backup may fall back to a crash-consistent mode and then complete successfully. If a backup is currently running after you received a failure alert, it could complete successfully when it retries.If a backup has completed successfully, the error may have been transient or could be due to a conflicting task on the server. Check to see if a backup has completed successfully since the time the error occurred.Error messages will vary depending on which backup agent software is on the protected machine or If the backups are agent-based or agentless.You might receive this error if you scheduled a backup to run when the protected machine was powered off, or if the agent software is not running correctly on the protected machine. For example: " Cannot connect to the host - aborting backup". Many error messages are straightforward.The articles also include steps you can take to resolve most issues. Knowledge Base articles document a wide variety of errors and what might cause them.You can search by keyword, error string, or error code. Research the error in the Datto Knowledge Base.You can get more detailed information by clicking Show Backup Logs → Show Agent Logs for the agent-based logging or Show Agentless Logs for agentless logging.įigure 1: Error banner on the Protect tab You can click Get More Info on the far right of the banner to view the error log. You'll see a red banner below the protected machine's name that describes the error. Open the Protect tab in the Datto Device Web for more information on the error. Log in to the Datto Device Web UI to see the full error Make a note of the following information: Troubleshooting should consist of the following steps. ![]() This article describes basic troubleshooting for backup errors. Basic troubleshooting for backup error alerts Topic ![]()
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